MSP® Mortgage Servicing System

An end-to-end software system that handles every servicing need

MSP®, ICE’s best-in-class loan servicing software, has set the industry standard and is unmatched, due to a strong focus on regulatory compliance and risk, protection of borrower-owned data, decades of proven performance and a commitment to continuous innovation. MSP offers servicers of all sizes the ability to tackle today’s most pressing business challenges.


More servicers choose MSP than any other loan servicing software

Our mortgage servicing platform is used by financial institutions that service first mortgages, along with home equity loans and lines of credit. These include banks, mortgage companies, credit unions, housing agencies and more.

Single, comprehensive system

MSP offers unsurpassed cash controls and balancing functionality, as well as investor reporting, customer service and escrow.

Service and support

MSP is backed by a team of industry experts that provide customer support and superior expertise to maximize ROI.

Address regulatory requirements

MSP is continually enhanced to help address the servicer’s regulatory requirements and compliance initiatives.

Customer retention

MSP integrates with intuitive, consumer-centric tools that offer homeowners an unparalleled user experience.

Lower cost

MSP introduces new efficiencies in the back office with the latest in digital technology, workflow automation and decisioning capabilities.


MSP's fully integrated servicing ecosystem helps teams adapt to market conditions without adjusting headcount.

MSP® Digital Experience: A revolutionary new conversational interface for the industry’s leading loan servicing system

Customer experience

Advanced capabilities for an unparalleled customer experience

Customers want quick and simple access to their loan and property-related information – anytime, anywhere. MSP integrates with Servicing DigitalTM, ICE’s consumer-facing native app and responsive web solution, to give borrowers 24/7 access to highly personalized home, loan and neighborhood information. And when borrowers call for support, Customer ServiceTM quickly provides your agents with relevant information about the customer’s loan, helping them quickly and efficiently resolve many issues in just one call.

servicing digital
customer service
Operational efficiency

Do more with the team you have

MSP is continually enhanced to deliver the latest advancements in digital technology, workflow automation and decisioning capabilities. Supporting efficient processing from loan boarding to disposition, MSP helps your back-office teams work seamlessly across functional areas to drive performance, reduce costs, and improve communication and collaboration.

Automated Lien Release
Loan Boarding
Actionable Intelligence Platform
System integrations

The right technology, right when you need it

MSP supports several types of integrations, including digital application programming interface (API) integrations, so users can rapidly access data and services. Servicers can also leverage the ICE InterChange ServicesTM electronic data interchange (EDI) network, with more than 400 providers already integrated to ICE's servicing technologies.

Servicing APIs
Developer Portal
InterChange Services
Home equity

Help homeowners realize their potential in an equity-laden market

With MSP, servicers can handle home equity loans and first liens on a single platform. Plus, the integration of ICE's robust dataset with MSP helps servicers identify customers in their portfolio who are most likely to take advantage of home equity loans and lines of credit. This data can also help during loss mitigation, as strong home equity cushions provide borrowers incentive to work with their servicers to return to making mortgage payments.

Property Data
Loss Mitigation
white paper

Technology helps servicers find opportunities in unusual places

Read our complimentary white paper to learn how you can gain critical insights to better meet your customers’ needs, while simultaneously driving efficiency in your back office.

Download the white paper

Explore more resources

MSP in the news

Capital Mortgage Services selects MSP® loan servicing system from ICE

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ICE Redefines Mortgage Servicing for Industry Professionals with New Intelligent, Conversational Interface

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Lennar Mortgage Moves Servicing Operations to ICE Mortgage Technology for Seamless Systems Integration

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Latest industry topics

What you need to know: The FHA’s Payment Supplement

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How we’re bringing the three ‘Cs’ to life

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Three ways intelligent technologies can make servicing simple

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