Business Writing and Education Solutions

Take the pain out of production and get content perfectly tailored to the way you do business. Whether it’s in-depth custom authorship, collaborating to produce custom operational guides, or documenting Encompass® persona-based workflows, we can help.

Custom Offerings

  • Custom reference materials
  • Underwriting guides
  • Retail & TPO lending guides
  • Servicing guides
  • Product guides
  • Encompass persona-based workflows
  • AIQ end-user workflow guides
  • eClose workflow guides

Existing Document & Policy Review Offerings

Our experts can review existing content to provide policy library audits, documentation reviews, gap analysis, presentation upgrades, and constructive feedback. We welcome custom projects as well. Going forward, our customized maintenance service keeps your critical documentation current and in compliance.

  • Documentation reviews & recommendations
  • Regulatory and best practice gap analysis
  • Presentation upgrades
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Encompass Persona-based Workflows

Role-based responsibilities and best practices unique to your organization are clearly documented through persona-based workflows. A blend of narrative and illustrative content, customized for each user's specific job role, is delivered in a clear, step-by-step action plan. Documented workflows take the guesswork out of job duties and expectations for staff, while automatically indicating compliance flags within the loan life-cycle, and steps to mitigate potential risk.

Get a free personalized consultation 888-955-9100
Download Encompass persona-based workflows datasheet
Minimum project time: 50 hours

Lending Guide

The Lending Guide provides operational and transactional guidance to lenders producing loans in a retail environment. Lending Guides offer an alternative to simply posting matrices and releasing bulletins to communicate with origination staff.

At AllRegs®, a Lending Guide may include:

  • Regulatory compliance (summary format)
  • Borrower eligibility
  • Transaction eligibility
  • Property eligibility
  • Underwriting process
  • Quick reference guides
  • Bulletins
  • Exhibits
Minimum project time: 40 hours

Policy Library Audit

Get the most impactful documentation solution for your business, with a thorough review of your existing operational policy library to ensure it’s consistent and up-to-date. This service is ideal when your existing content is spread across many sources. It also helps identify and adjust content that may not comply with current regulatory requirements or industry standards.

Review includes:

  • Existing policies & directives
  • Overlays
  • Reporting requirements
  • Outdated manuals
  • Work-in-progress content
  • Emails, bulletins, & updates
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Minimum project time: 30 hours

Product Guide

Product Guides provide loan-level product-specific eligibility and qualification requirements. Most commonly presented in matrix or tabular format, they are the product information the majority of users are accustomed to reading. This is also the information that experiences the greatest rate of change with updates often occurring daily. We recommend that a product guide focus upon what distinguishes that product from standard requirements rather than reciting each eligibility element repeatedly across multiple products. The scope of such a project will vary with the number of products offered, the depth of information to be presented, and the format in which the information is presented. Overlay or presenting the variances to established guidelines is simplest. The more data conveyed the larger the project scope. Format also impacts budget. While common and desired for many reasons, table or matrices require more development time than narrative formats.

Mortgage Documentation

Minimum project time: 50 hours

Underwriting Guide

This option focuses on loan analysis and related underwriting requirements, including borrower, transaction, and property eligibility, and appraisal requirements. Because product or program guides are integral to the underwriting function, they are included in the underwriting guide table of contents, with the expectation that these guides exist and are either referenced (linked) or included directly within the guide. The approach selected will impact the development budget, with the referenced product guides being the least time intensive. Development of product or program guides is not included within underwriting guide development, but may be undertaken as an additional project. The underwriting guide table of contents also represents options for content related to the underwriting of FHA, VA, USDA, and reverse (HECM) mortgages. While any and/or all of this content may be included within the underwriting guide under development, each of these will increase the budget incrementally, and are not included within the minimum project time noted above.

Download Underwriting Guide Sample
Minimum project time: 50 hours

Seller Guide

A seller guide is a large document or collection of content, which includes all information related to originating or selling loans (doing business) with your organization. Similar titles may include wholesale, broker, correspondent, or TPO guide. Every organization with a wholesale channel generally has such a guide. They vary in scope from the comprehensive guides published by Fannie Mae and Freddie Mac to very minimalistic guides.

A Seller Guide may contain:

  • Seller’s eligibility and performance criteria

  • Registration, pricing and delivery requirements

  • Appraisal and property standards

  • Representations and warranties

  • Contractual requirements or related references

  • Regulatory compliance requirements

  • Product guides

Because product or program guides are integral to the wholesale channel, they are included within the seller guide table of contents, with the expectation that these guides exist and are either referenced (linked) or included directly within the guide. The approach selected will impact the seller guide development budget, with the referenced product guides being the least time intensive. Development of product or program guides is not included within the seller guide development, but may be undertaken as an additional project. It is expected that you will have legal counsel to support the drafting of related content, such as contracts, representations and warranties. AllRegs® does not provide legal services, and the authorship or validation of such documents shall be considered out of scope. AllRegs will only review, revise, format, and style client-supplied content. Similarly, it is expected that the client has legal counsel to support the drafting of related content such contracts, representations and warranties. AllRegs does not provide legal services and the authorship or validation of such documents is out of scope. AllRegs will review, revise, format, and style client supplied content.

Minimum project time: 50 hours

Servicing Guide

Servicing guides are essential and required parts of any servicing operation. The CFPB and other regulators now audit for regulatory compliance as well as consumer complaints and UDAAP. A comprehensive servicing guide will help your operation run more smoothly and serve to document policy and process for auditors. Servicing guides are complex; less defined by the agencies and more unique to each servicer. As such, existing policy and process must be incorporated into the guide as part of the development process. The base guide includes most all information related to servicing or administering conventional loans for your organization or on behalf of an agency or investor. Additional content is available to address servicing of loans for FHA, VA, USDA and Ginnie Mae.

A Seller Guide may contain:

  • Policy
  • Process
  • Fiduciary responsibilities
  • Custodial and remittance responsibilities
  • Transfer requirements
  • Payment processing
  • Customer service
  • Delinquency management and default prevention
  • Foreclosures, conveyances and claims, acquired properties
  • Sub-servicing
Download Servicing Guide Sample
Have questions? Get in touch.
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