Waterstone Mortgage uses Encompass® by ICE Mortgage Technology® Connect solutions to eliminate guesswork and uncertainty when deciding where to focus on making improvements. They’ve identified points throughout their workflow where real-time data streamlines operations internally and enhances functionality on the borrower’s end. By combining data from their payroll system with the Encompass environment, Waterstone developed a forecasting model that accurately predicts underwriting capacity, so they can be proactive about staffing.
- Data from Encompass Data Connect® allows them to accurately forecast volume and staffing needs, provide transparency, and eliminate guesswork.
- Data from Encompass Developer Connect™ powers dashboards that track loan progression, as well as Loan Officers’ goals, rankings, and peer benchmarks.
- Data from Encompass Consumer Connect® gives them a better view of what customers are doing and provides insight into functionality enhancements their borrowers want.
2023 ICE Innovation Award Winner
Waterstone Mortgage won a 2023 ICE Innovation Award for Data Driver – Best Use of Data to Drive Decisions. Waterstone prides itself on being an organization that pushes the envelope on finding ways to make processes more efficient. They’ve utilized data from Encompass Connect solutions to develop comprehensive dashboards that deliver real-time information about everything from staffing, to funding, to borrower engagement. Incorporating real-time data into daily decision-making has helped Waterstone develop inspired growth strategies.Download the case study
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