Putting borrowers first with eClose
Affinity Plus Federal Credit Union adopted Encompass eClose™ when many other lenders felt they didn’t have the time to invest in innovative technology: during a historically high-volume market peak. Now, whether the market is warming up or cooling down, it’s full steam ahead for Affinity Plus as they leverage eClose to delight members and establish a real competitive edge. Delivering closing documents to borrowers digitally earlier in the lending process gives them the chance to review everything before getting to the closing table. Staying ahead of the closing process helps Affinity Plus Loan Officers identify issues, fix mistakes, and answer members’ questions well before signing time.
eClose is a natural fit for Affinity Plus members who were asking, "Can we just do this online?" Implementing eClose removes barriers for borrowers and allows them to finish their experience through the same portal they submitted their initial application. Members have been excited about the change, and continually express appreciation for how Affinity Plus makes the mortgage lending experience easy.
2023 ICE Innovation Award Winner
Affinity Plus Federal Credit Union won the 2023 ICE Innovation Award for eClose Advantage – Best Consumer Closing Experience. Their forward-thinking insight lead them to put their borrowers first at a time when the industry as a whole was focused on just getting loans pushed through. They've put up some impressive numbers with Hybrid eClose, and are one of the top Encompass eClose customers at ICE. Best of all, their members know that, when they're ready to buy a home, they have someone they can trust to help them and make things as easy as possible.
See all ICE innovation award winners
