Customer Success Story

Columbus Capital Lending drives greater productivity with Encompass



Getting more people into homes

Columbus Capital Lending has been on a mission to close loans faster. Once they began automating tasks in Encompass® by ICE Mortgage Technology®, they quickly gained the efficiency they needed while maintaining excellent loan quality standards and service levels.

To improve closing times and increase efficiencies during the loan process, the Columbus Capital team created a custom Loan Processor-Initial CD Request Input form within Encompass. Now, when a loan goes to underwriting for finalization, that form automatically triggers a closing disclosure request, which led to better than expected turn times for Columbus Capital.

The challenge

Reduce loan closing timelines in the wake of new regulatory demands by streamlining the entire loan process.

The solution

Customized automation rules in Encompass ensure that loans are the highest quality, while still significantly shortening loan processing time.

“Automation is the key to success and efficiency. The quicker you close a loan, the more people you can get into homes. Encompass is extremely powerful; it has the ability to do anything you desire.”

Jorge Vidaurrazaga
VP of Information Technology, Columbia Capital Lending

Benefits and results

The highest quality, fully compliant loans in less time

Columbus Capital significantly enhanced and sped up loan processing by building customized automation rules within the Encompass platform.

3 Days

Decreased loan origination time


Increase in annual productivity


Additional loans closed per year

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