Customer Success Story

Homeowners Financial Group closes the gap between loan originators and borrowers



Work on-the-go

Giving loan officers mobile access to Encompass® by ICE Mortgage Technology® makes all the difference in how Homeowners Financial Group serves borrowers and supports loan officers. Their team also takes advantage of the capability to quickly identify and resolve incomplete borrower applications while on-the-go. Now, if a new loan application comes in through Encompass Consumer Connect®, the loan officers get a notification so they can respond to and prequalify that customer in the moment.

In addition to generating new business, having access to Encompass from anywhere enables loan officers to more efficiently manage the loans they already have in the pipeline from their mobile device. This capability enables Homeowners Financial Group to retain its top-tier talent and has become an impactful loan officer recruiting tool. Having their primary tool to close loans, Encompass, right in the palm of their hand carries a significant value.

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The challenge

Find a fully digital loan origination solution that could enable their loan officers to deliver a better experience to borrowers, close loans quickly and support a relationship-based culture.

The solution

After giving their loan officers the ability to access Encompass from anywhere and on any device, the team was able to take applications, pull credit and present different loan scenarios to prospective borrowers in minutes.

"Consumer engagement is the key to turning leads into loans.”

Brandon Durham
Product Support Manager, Homeowners Financial Group

Benefits and results

Fully digital loan origination

Accessing Encompass from anywhere, on any device, enables the Homeowners Financial team to take applications, pull credit, and present different loan scenarios to prospective borrowers in minutes.


Increase in annual loan volumes


Reduction in buyers' pre-qualification time

1 day

Reduction in application-to-funding cycle time

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Homeowners Financial Group leverages Encompass to reduce borrower prequalification cycle time by 50%

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