Borrower and Lender Insights Survey - 2020


In today’s competitive mortgage market, digital service and engagement are important differentiators for lenders. With a focus on improving the true digital mortgage experience, ICE Mortgage Technology™ conducted a Lender Insights Survey (LIS), polling 147 current U.S. mortgage lenders, and a Borrower Insights Survey (BIS), polling 2,001 individuals ages 18+ in the U.S., who have either taken out a mortgage loan within the last five years or are currently renting. The surveys sought to uncover the differences in lenders’ and borrowers’ (as well as potential borrowers’) perceptions of success when it comes to the mortgage process, what is most important to borrowers during the loan process, and how lenders are truly performing based on borrower feedback. Download the survey now to see the results.



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