A mortgage lender's secret shopping toolkit


You’ve invested in technology to create streamlined processes and seamless borrower experiences. But are you ensuring your prospects and customers are having the experience you envision? And how do your operations measure up against your peers? Find out by putting a mortgage lending twist on a proven approach that’s been around for decades: secret shopping.

Download the eBook to discover:

  • Secret shopping dos and don’ts
  • Best practices for a successful secret shop
  • How to use your results to improve operations

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