Borrower Insights Survey – 2022

In today’s competitive mortgage market, digital service and exceptional customer engagement are important differentiators for lenders. With a focus on improving the true digital mortgage experience, ICE Mortgage Technology™ conducted a Borrower Insights Survey, polling 2,001 individuals ages 18+ in the U.S. who have either taken out a mortgage loan within the last five years or are currently renting. The survey sought to uncover current borrowers’ perceptions of success in the mortgage process, what matters most to borrowers during the loan process, and how the pandemic has changed the current landscape for borrower expectations.

Learn what we discovered by downloading our 2022 Borrower Insights Survey eBook.

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