PenFed increases scalability, productivity, and member satisfaction with Velocify

Automating borrower engagement

When PenFed Credit Union began looking for ways to automate sales and improve borrower conversion, they found the perfect solution in a platform that was already integrated with Encompass^® by ICE Mortgage Technology^®. Velocify^® by ICE Mortgage Technology helps the loan officers at PenFed prioritize and retain leads and provide borrowers with responsive, intuitive communication. Top initiatives for PenFed when implementing Velocify included reaching out to new prospects as quickly as possible, automating status emails and texts for borrowers at every loan milestone, and maintaining an excellent borrower experience, all the way through closing.

As PenFed has worked to improve the lending process inside and out, Velocify has provided ways ways to manage impressive growth at scale. The tight integration between Encompass and Velocify has given PenFed the agility to make changes quickly and let automation do the heavy lifting.