From the series:
Breaking the ICE: Compelling conversations with industry leaders
If you believe customer delight is solely based off your LO relationship (like a lot of us do), prepare to be surprised. Our research reveals that it’s one piece of a larger puzzle, and it’s likely holding you back form delivering an exceptional customer experience.
In the third episode of our Breaking the ICE video series, your host Eric Kujala, VP of Product Marketing at ICE Mortgage Technology, and special guest Mike Seminari, Director of Customer Experience at STRATMOR Group separate what you thought you knew from what you need to know now. Discover how to transform your CX strategy into a powerful competitive advantage by fostering loyalty, trust and retention.
Disclaimer
Information contained in this audio was obtained in part from publicly sources and not independently verified. Neither ICE Mortgage Technology nor its affiliates, make any representations or warranties, express or implied as to the accuracy or completeness of the information and do not sponsor, approve or endorse any of the content herein. All of which is presented solely for informational and educational purposes. Nothing herein constitutes an offer to sell, a solicitation of an offer to buy any security or a recommendation of any security or trading practice. Some portions of the preceding conversation may have been edited for the purpose of length or clarity.