- J. G. Wentworth Home Lending
- Woodbridge, VA
- $4 billion in annual originations
- ICE Mortgage Technology Customer since: 2003
The challenge
JG Wentworth had the classic challenge to do more, with less. This included: improving loan level issue response time, while improving data integrity, standardizing the process of requesting and loan level assistance, managing support requests, improving loan continuity and notification to key stakeholders, and tracking and measuring KPI’s.
Edward Woodhead
Encompass LOS Manager
.....
The solution
Encompass has helped J.G. Wentworth experience significant process and business improvements, including increased margins, response times, efficiency, and accuracy, and far fewer tolerance issues and cures. As a result, employees are receiving quicker resolutions, which contribute to a positive company culture and work/life balance.
Sustained reduction of expenses in excess of $350,000 per year
Increased support capacity, while reducing direct resources by >60%
Improved response time by over 2500%
