Customer Success Story

JG Wentworth sustains $350,000 annual cost reductions by using Encompass

JG Wentworth Home Lending

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  • J. G. Wentworth Home Lending
  • Woodbridge, VA
  • $4 billion in annual originations
  • ICE Mortgage Technology Customer since: 2003

"Partnering with ICE Mortgage Technology has been the best thing to help improve our workflow and consistency. Our new system has eliminated worry and we are confident that it will only continue to get better. We are honored to be recognized as ICE Mortgage Technology’s 2019 Hall of Fame Winner."

Edward Woodhead
Encompass LOS Manager

The Challenge

JG Wentworth had the classic challenge to do more, with less. This included: improving loan level issue response time, while improving data integrity, standardizing the process of requesting and loan level assistance, managing support requests, improving loan continuity and notification to key stakeholders, and tracking and measuring KPI’s.

The Solution

Encompass has helped J.G. Wentworth experience significant process and business improvements, including increased margins, response times, efficiency, and accuracy, and far fewer tolerance issues and cures. As a result, employees are receiving quicker resolutions, which contribute to a positive company culture and work/life balance.

Benefits and Results

  • Sustained reduction of expenses in excess of $350,000 per year.
  • Increased support capacity, while reducing direct resources by >60%.
  • Improved response time by over 2500%

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