Customer Success Story

ECU improves compliance, security, and member experience with Encompass

Elevations Credit Union

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  • Elevations Credit Union
  • Boulder, CO
  • #1 credit union mortgage lender in Colorado
  • ICE Mortgage Technology customer since: 2016

"With Encompass, we have decreased our time to close by more than 11 days. and are now on the cutting edge of solving the needs or our clients. We are honored to be in the 2019 Hall of Fame."

Christie Smith
VP Mortgage Operations

The Challenge

In an increasingly competitive market with minimal inventory, ECU needed to strengthen their advantage. Building and improving realtor relationships was key, and could only be accomplished through a high performance lending process, from application to closing.

The Solution

ECU utilized Encompass to decrease total loan processing time, and to improve prefund and post-finding audit results. This not only improved regulatory compliance and security, but also ensured a positive member experience.

Benefits and Results

  • Reduced total loan processing time from 31 days to 20 days
  • Improved pre-fund audit results by 58% in just one year

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Resources

Learn more about how ICE Mortgage Technology is changing the industry and stay up-to-date with the latest tools and information.

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MarketWise Advisors’ ROI study of Encompass

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Digital Lending Platform

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Encompass TPO Connect datasheet

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Borrower Insights Survey – 2019

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