ICE Innovation Awards

The ICE Innovation Awards recognize industry leaders who are pushing the envelope by creating extraordinary solutions with ICE Mortgage Technology to achieve their business goals.

Get to know the winners

Get more details about how the 2024 Innovation Award winners have harnessed their potential for success, and how your own organization can be on the forefront of innovative technology. 

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Best Use of Data to Drive Automation

Origination – Mortgage Solutions, LLC

Mortgage Solutions used data from Insights™ by ICE Mortgage Technology® to identify gaps in their workflow and created automated business rules to eliminate lags in turn times, streamlining the mortgage loan production process.  

Best Use of Data to Drive Automation

Servicing – Citizens

Using borrower data to build borrower personas in ICE Servicing Digital, Citizens can identify the top reasons a borrower might be calling, route callers to the right representative, and provide 24/7 support through robust chat bots. 

Best End-to-End Efficiency

Origination – Global Credit Union

Global Credit Union accelerated the pre-qualification process by incorporating automation that “listens” for borrower document uploads, extracts data, and triggers ICE Income Analyzer™ early in the process to remove roadblocks and delays.  

Best Use of Mobile Technology

Origination – Lennar Mortgage

Lennar Mortgage utilized a wide-reaching suite of ICE solutions to organize tasks based on priority, share responsibility throughout the loan process and create focused workspaces within the web version of Encompass® by ICE Mortgage Technology® to execute tasks efficiently.

Best Use of Mobile Technology

Servicing – Cenlar

Cenlar launched the ICE Servicing Digital app as a custom branded tool their clients could offer to borrowers to review loan information, make payments, explore “what if” payment scenarios and more.  

Best End-to-End Borrower Engagement

Servicing and Origination – PenFed Credit Union

PenFed leveraged Velocify® by ICE Mortgage Technology® to automate email and two-way SMS messages to communicate loan status updates and increased their speed-to-lead with an automated dialer.

To enhance user retention and satisfaction in loan servicing, PenFed used ICE Servicing Digital to build a platform where members can submit home maintenance requests and schedule jobs, making PenFed their partner in continually caring for their home.

Lenders’ Choice for Innovative Service Provider

Lender Price

Lender Price’s secure and event-driven architecture and seamless integration with the ICE Mortgage Technology® platform helps ICE customers simplify loan programs management and bring new programs to market at a drastically accelerated pace.

Past Winners

Category
Recipients

eClose Advantage - Best Consumer Closing Experience

Affinity Plus Federal Credit Union

Data Driver - Best Use of Data to Drive Decisions

Waterstone Mortgage

Intelligent Automation – Best Use of Data to Drive Workflow

Mann Mortgage, LLC

Web Integration – Best Use of NextGen Technology

Absolute Home Mortgage

Borrower Conversion – Best Application-to-Closed Loan Conversion Process

First Home Mortgage

Lenders’ Choice for Innovative Service Provider

Xactus

Category
Recipients

eClose Advantage - Best Consumer Closing Experience

Googain, Inc.

Data Driver - Best Use of Data to Drive Workflow

Gold Star Mortgage Financial Group

Intelligent Automation - Best Implementation of Automation

Lennar Mortgage, LLC

Lead Management - Best Speed to Contact

Mr. Cooper

Lenders' Choice - Best Service Provider

ValueLink Software

Category
Recipients

Process Innovation

Paramount Residential Mortgage Group

Outstanding Customer Engagement

Loanpal

Inspired Workflow Automation

First Technology Federal Credit Union

Operational Excellence

Wyndham Capital Mortgage

Best Use of Data

Lakeview Loan Servicing, LLC

Lenders’ Choice for Innovative Service Provider

Finicity

Category
Recipients

Digital Mortgage Automation

Home Point Financial

Outstanding Consumer Engagement

Securityplus Federal Credit Union

Best Use of Data

Paramount Residential Mortgage Group

Process Innovation

Wyndham Capital Mortgage

Lenders’ Choice for Innovative Service Provider

Arch MI (Arch Mortgage Insurance Company)

Category
Recipients

Business Growth Excellence

UBS

Digital Mortgage Excellence

George Mason Mortgage, LLC

Excellence in Compliance Automation

Academy Mortgage Corporation

Outstanding Improvement in Efficiency and ROI: Correspondent Lending

AmeriHome Mortgage

Outstanding Improvement in Efficiency and ROI

Elevations Credit Union

J.G. Wentworth Home Lending

Lender’s Choice for Best Service Provider

First American Mortgage Solutions

Category
Recipients

Business Growth Excellence

Kohler Credit Union

Chemical Bank

Excellence in Compliance Automation

Primary Residential Mortgage Inc.

Digital Mortgage Excellence

TruHome Solutions, LLC

Outstanding Efficiency and ROI

J.G. Wentworth Home Lending, LLC

Lender’s Choice for Best Service Provider

DataVerify