Residential Servicing

The Residential Servicing Policy and Procedure Guide addresses servicing operations processes required to facilitate loan administration, loss mitigation, default management, sub-servicer management, and secondary marketing/risk management in compliance with laws, regulations, and agency requirements.


The AllRegs® Residential Servicing Policy and Procedure Guide assists financial institution’s in defining their loan administration core functions.

The Residential Servicing Guide addresses the following topics:

  • Computer process—system information
  • Web-based account management
  • Fair servicing
  • Confidentiality and privacy
  • Performance standards
  • Quality control
  • Fraud and non-compliance
  • Business continuity and disaster recovery
  • Subservicer oversight
  • Repurchase requests
  • Performing loans
  • Non-performing loans
  • Specialty servicing
  • Operational compliance
  • Record retention


The guide features the following benefits:

  • Supports strong operational practices and preparedness
  • Explains roles and responsibilities
  • Explains what to expect and how to work with auditors
  • Provides practical guidance for managing the audit process from within
  • Features an audit tracking spreadsheet as an optional tool

Optional Services

Maintenance: Receive regular and ongoing industry updates to keep your guide within regulatory requirements.

Publishing: Publish your guide, including your company procedures, in AllRegs Online.

Contact your account manager for information regarding these optional services!

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