Features of Premier Support include
- Access to designated PSE and the Premier Support team
- Advance updates on upcoming product releases, regulatory or API changes, and testing opportunities
- Support case analysis and trend analysis with expert recommendations
- Exclusive admin tools designed for larger or more complex operations
- System scalability best practices guidance and recommendations
- User experience performance analysis and reporting
- Weekly technical business review sessions
Premier Support service levels:
We offer two plan options: Premier Gold and Premier Platinum
Some Key Features | Gold Plan | Platinum Plan | |
---|---|---|---|
Designated Premier Support Engineer (PSE) Allocation | 25% | 50% | |
Test Environments | Up to 3 | Unlimited | |
SLA for Critical Support Response | Phone/Chat = 10 minutes | Phone/Chat = 5 minutes |
For full plan benefits, see Premier Support Datasheet.