Premier Support

Maximize the return on your investment with Premier Support. In addition to all Standard Customer Support services, Premier Support clients have access to the expertise of a designated Premier Support Engineer (PSE) and exclusive tools designed for the needs of larger or more complex operations.

Features of Premier Support include

  • Access to designated PSE and the Premier Support team
  • Advance updates on upcoming product releases, regulatory or API changes, and testing opportunities
  • Support case analysis and trend analysis with expert recommendations
  • Exclusive admin tools designed for larger or more complex operations
  • System scalability best practices guidance and recommendations
  • User experience performance analysis and reporting
  • Weekly technical business review sessions

Premier Support service levels:

We offer two plan options:  Premier Gold and Premier Platinum

Some Key Features Gold Plan Platinum Plan
Designated Premier Support Engineer (PSE) Allocation 25% 50%
Test Environments Up to 3 Unlimited
SLA for Critical Support Response Phone/Chat = 10 minutes Phone/Chat = 5 minutes

For full plan benefits, see Premier Support Datasheet.