Consumer Complaint Policy Manual

This document outlines the need for a consumer complaint policy and the risks of noncompliance; identifies existing complaint portals managed by industry regulators; outlines the framework of a consumer complaint process; and provides training protocols and best practices to effect process implementation.


This Policy Manual features the following:

  • Identifies federal regulations surrounding consumer protection laws
  • Highlights the risks associated with noncompliance
  • Defines differences in customer communications relating to feedback, inquiries and complaints
  • Outlines requirements surrounding Consumer Complaint Management

The Consumer Complaint Policy Manual is a complete plan for meeting the needs of your organization.


The policy features the following benefits:

  • Get your Consumer Complaint policies in place quickly
  • This manual is delivered via email within one business day after purchase
  • Meet your regulatory or internal compliance requirements
  • Affordable one-time purchase fees

Optional Services

Maintenance: Receive regular and ongoing industry updates to keep your policy within regulatory requirements.

Publishing: Publish your manual, including your company procedures, in AllRegs Online to complete your policy manual solution.

Contact your account manager for information regarding these optional services!

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