Conflict Resolution
Interpersonal conflict is a natural outcome of people working together. Contrasting work styles or simple personality differences can escalate a minor irritation into an office altercation with far-reaching, negative ripple effects. Left unchecked, this negativity can have costly consequences in lost productivity and increased employee turn-over, or potentially even escalate out of control. This course will teach your employees how to CATCH interpersonal conflict early and manage it long before it gets out of hand.
What will I learn?
After you complete this course, you will be able to:
- Define conflict
- Describe the results of unresolved conflict
- Understand how to CATCH conflict