Customer Success Story

The Encompass single system of record helps UFCU guarantee 30-day closing

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University Federal Credit Union

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  • University Federal Credit Union
  • Austin, TX
  • ICE Mortgage Technology customer since 2006

“One of the best things about Encompass is its configurability. You can pretty much do anything or build anything you want. I feel like every time we go into the system with a need, we find something else that helps us streamline our processes.”

Christine Adams
Senior Manager, Mortgage Operations

The challenge

University Federal needed a single system of record to help their team increase efficiencies and originate more loans.

The solution

Using Encompass, UFCU was able to configure an efficient, single system to easily access and report on both current and historical data.

Benefits and results

  • Can now process 25-30 loans per month with a small team.
  • Can guarantee 30-day closing

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Resources

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MarketWise Advisors’ ROI study of Encompass

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Digital Lending Platform

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Encompass TPO Connect datasheet

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Borrower Insights Survey – 2019

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