Customer Success Story

Mortgage Solutions uses Insights to gain a competitive edge

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Drilling down on benchmarking

Mortgage Solutions needs trustworthy data to understand what's happening in the marketplace, and to benchmark against peers. However, extracting that data could be a time-consuming process, mired in manual web surfing and Excel spreadsheets. That's where Insights by ICE Mortgage Technology® comes in. Having the ability to extract data and utilize it very quickly means that Mortgage Solutions can react to a changing market in real-time, without a lag time for data interpretation.

Mortgage Solutions gives itself, and the credit unions it serves, a competitive edge by extracting and utilizing data very quickly using Insights. This has made an impact on more than just marketing efforts. A clear path to operational excellence has taken shape as they've drilled down on the data.

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The challenge

Mortgage Solutions needed a fast, easy way to extract relevant industry and peer benchmarking data, check rates, identify strategic growth opportunities, and pinpoint areas for operational improvement.

The solution

Adding the power of Insights to their Encompass® environment gave Mortgage Solutions access to data, and an intuitive way to interpret it, in one simple step.

"We use Insights as a sales tool. If we have realtor lunch, we can say, 'Hey, we closed two to three weeks sooner than the competition.' And we're not just saying that, we're backing it up with true data from ICE Mortgage Technology."

Chris Smith
Mortgage Director, Mortgage Solutions

Benefits and results

Understanding the marketplace through data

Accessing peer marketing and benchmarking data help Mortgage Solutions gain a competitive edge.

2-3 weeks

Faster closing than the competition

5 days

Reduced closing time

60% - 75%

Pull-through rate increase

30-60 minutes

Weekly savings on manual rate searches

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