Using automation for balance in a shifting market
Scrambling to hire more staff during the mortgage boom of 2020-2021, and then watching a drastic cooldown in 2023, caused the leaders at Mann Mortgage to think about how they could insulate themselves against a widely shifting market in the future. They started looking for ways to keep their business goals at the forefront of their day-to-day operations, and found the solution in automation. When deciding what to automate, Mann Mortgage prioritizes processes that will bring the most benefit to the company through balance and fluidity.
Mann has employed AIQ™ by ICE Mortgage Technology® to eliminate stare-and-compare document verification and time-consuming errors. Using Income and Credit Analyzers from AIQ, Mann is able to manage documents much faster, and skip using eFolder as a middleman all together. They’ve combined the functionality of Velocify® and Encompass Consumer Connect® to identify when a customer abandons an application and reach out to them right away. Automatically delivering docs to borrowers through Encompass eClose™ has turned an hour-long title signing session into a 15-minute stop-in.
2023 ICE Innovation Award Winner
Mann Mortgage won a 2023 ICE Innovation Award for Intelligent Automation - Best Use of Data to Drive Workflow. Mann Mortgage has surged ahead of the competition by owning the workflow automation space. In a brilliant take on AIQ Income and Credit Analyzers, they’ve been able to eliminate stare-and-compare processes of document verification and implement more efficient workflow practices that save time and money internally, and for their customers.