Customer Success Story

Homeowners Financial Group Gives Customers the Best of Both Worlds with Encompass Consumer Connect™

Homeowners Financial Group
Hall of Fame Winner
  • Homeowners Financial Group USA, LLC
  • Scottsdale, AZ
  • $1.2B annual loan volume (2018)
  • ICE Mortgage Technology customer since 2015

The challenge

Homeowners Financial Group wanted to give its customers online engagement options without letting go of the relationship approach that had taken the company so far. It needed a customizable platform with a streamlined online application process, and a secure, easy-to-use borrower portal to facilitate everything from electronic document exchange and eSigning to loan officer interactions.

The goal was to create a hybrid approach that stayed true to its strong relationship/referral model, but utilized mobile to streamline the loan process.

"Consumer engagement is the key to turning leads into loans.”

Brandon Durham

Brandon Durham

Product Support Manager


The solution

Reduced loan cycle times to as little as 10 days
Saves loan officers and customers time with document upload and eSigning options
Enhances customer satisfaction by offering a customized mortgage experience