Customer Success Story
Simplifying mortgage lending with automation
Looking to simplify their mortgage lending process and move to an exception-based workflow, Gold Star Mortgage turned to AIQ™ by ICE Mortgage Technology® to automate manual tasks. Freeing up time for underwriters, processors, and other teammates to focus on more complex loans has put Gold Star in a position to scale tremendously as volume increases, without having wide variances in staffing and resource models. Eliminating review steps and having a system they can trust has enabled Gold Star to reduce the 50-point underwriting checklist to just 5 points in an exception-based workflow.
As Gold Star has become more efficient, doing more with less, processors can dedicate more time to larger tasks and not have to worry about something as simple as data ingestion. A dramatic reduction in cycle time has brought borrowers to the closing table much, much faster. By utilizing AIQ Income and Credit Analyzers, loan officers can get the correct documentation from borrowers and determine if a borrower is going to be approved before the file is even submitted to underwriting. Saving their team significant time and eliminating stare-and-compare work is delivering long term ROI.
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