Gold Star Mortgage leaves nothing to chance when making informed business decisions based on hard data.

Customization for efficiency

Gold Star Mortgage launched Encompass® as their LOS back in 2009 as a solution for their need to work as efficiently as possible. Since that time, they've used the flexible platform to implement customized tools that have allowed them to:

• Saved time on total life of loan
• Streamlined loan delivery and execution
• Gained a complete, end-to-end view of loan process
• Improved data integrity

With a single system of record in place, and their lending processes running like a well-oiled machine, Gold Star was ready to take their data utilization to the next level.

Expansion strategies

Gold Star is a $2.75B lender operating in 30 states, and developing sound expansion strategies has been an essential part of their growth. They've relied on data and analytics to inform decision making as they've taken on new markets. AJ Franchi said, “Insights by ICE Mortgage Technology^™ gives us a good view of what the standard business looks like in our markets, and how we compare. Before we enter a market, we can clearly understand what products and rates we need to compete—and better determine if it makes good business sense to be in that market at all. It’s one thing if you’re in one market or state. But, if you’re going to start expanding outside of your geographic footprint, you really need a tool like this.