- George Mason Mortgage, LLC
- Fairfax, VA
- $2.6B annual loan volume (2018)
- Ellie Mae Customer since 2009
George Mason Mortgage wanted to give customers a digital engagement option, but do it without losing the high-touch approach that defined the company’s brand.
To be successful, the solution had to increase the influx of online applications and reduce loan turn times, yet, be transparent enough to keep loan officers in the loop. Most importantly, it had to be easy and intuitive for the borrower to use, with a secure way to upload documents and sign disclosures from any mobile device.
Senior Vice President of Information Systems
With the goal of reducing loan origination costs, GMM used Encompass Consumer Connect to track the average turn-time performance for Consumer Connect vs. non-Consumer Connect applications. They also leveraged the Ellie Mae Webcenter for online applications. A twelve-month comparison was conducted to determine the percentage of applications taken online vs. conventional methods.