- AmeriHome Mortgage Company, LLC
- Thousand Oaks, CA
- Funds $40B in loans annually
The challenge
AmeriHome’s previous LOS platform was limited in flexibility, design, stability, and partnership/support. They had to build many processes outside of the platform and spend resource time on troubleshooting and maintenance. They also had limited system independence and had to rely heavily on the vendor for support with any change.
John Hedland
COO and Managing Director
.....
The solution
AmeriHome utilized the Encompass business rules functionality and overall flexibility to automate their review process. This contributed to a 14% average increase in production, and as an indirect benefit, significantly reduced IT and Business Support time in troubleshooting issues.
Achieved significant cost savings in compliance and process efficiencies
Experienced ROI of over 50% in the first year
