Customer Success Story

Encompass delivers 50% first-year ROI to AmeriHome Mortgage

AmeriHome Mortgage Company, LLC
Thousand Oaks, CA
Funds $40B in loans annually

The challenge

AmeriHome’s previous LOS platform was limited in flexibility, design, stability, and partnership/support. They had to build many processes outside of the platform and spend resource time on troubleshooting and maintenance. They also had limited system independence and had to rely heavily on the vendor for support with any change.

“We looked for a partner who could facilitate a complete platform change. With a business scale of 12,000 to 15,000 units per month, this was like changing the tires on an 18 wheeler at full speed. We decided on Ellie Mae once we saw that they had the infrastructure, scale, talent, and vision to help us overcome the challenges we faced.”

John Hedland

COO and Managing Director

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The solution

AmeriHome utilized the Encompass business rules functionality and overall flexibility to automate their review process. This contributed to a 14% average increase in production, and as an indirect benefit, significantly reduced IT and Business Support time in troubleshooting issues.