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Customer Success

ICE Mortgage Technology Elite: A customer community, reimagined

  •  By ICE Mortgage Technology

Over the past 18 months we’ve all come to realize how important connection is, no matter how you achieve it.

There’s no substitute for some words of encouragement, helpful advice, or a good laugh or two. And in our customer community, ICE Mortgage Technology® Elite, we keep this idea of connection front and center.

Elite is a platform where our customers can collaborate, exchange ideas, discuss what’s going on in the mortgage industry, and share feedback directly with ICE Mortgage Technology, all while having some fun through a gamified user experience.

Over the past year, we’ve made some updates to the Elite platform to improve the user journey, and to ensure that Elite is a place our customers want to log into and participate in each day.

But why take our word for it? We recently asked our Elite members what they enjoy about the platform, and here’s what a few of them had to say:

  • “Elite’s a great way to connect with my peers, and to get tips and help from others.”
  • “It breaks up the day, while still giving valuable information.”
  • “It’s a chance to hear about things upfront.”
  • “It’s fun, while also relevant to my job.”
  • “It’s a great platform to read and hear about what other advocates may be chatting about in the industry.”
  • “It’s given me a sense of community while I work remotely.”

A common theme we heard across the board was that Elite was a great place to connect, network, and learn about ICE Mortgage Technology and the broader mortgage industry in a fun and user-friendly way.

Once you’re on Elite, there are ample opportunities to create the experience you want – whether you enjoy consuming new content, interacting with other members, or sharing Encompass® best practices, every activity you participate in gets you one step closer to earning points that you can redeem for actual rewards.

If you’re an ICE Mortgage Technology customer that would jump at the chance to share your two cents, make new connections, earn rewards, and have ample opportunities to chat with you peers (and us!), be sure to sign up for Elite! We’re looking forward to seeing you inside.

Sign up for Elite